Providing Security and Peace of Mind
Established in 2006, Pit Capital Corporation General Insurance is the first Malaysia insurance company funded solely by domestic capital. Throughout history, we’ve played a pivotal role in developing Malaysia’s general insurance industry. Today, we’re a major insurer with total assets of nearly USD 19 billion. We use advanced services to enhance customer value and offer a comprehensive product portfolio ranging from long-term insurance to auto and general insurance.
We created a Consumer Protection charter, improved service quality and minimized customer inconvenience to provide an overall superior customer experience. We also expanded the scope of what our call center agents could do to ensure a one-call, one-stop system. In addition, we were the first Malaysia insurer to introduce an electronic signature system, making it easier for customers to complete transactions from their mobile devices. More than 100,000 customers base .Our efforts to improve customer service have been recognized with the top three service quality awards by the Malaysia government organizations: CCM certificate, Call Center Service KS Certificate, and the Certificate of Excellent Service Quality. Our company is on an upward trajectory, building a risk-based management structure, improving long-term insurance loss ratio, advancing the compensation process, and increasing high yield, higher value-added contracts. We are posting healthy financial growth by seeking diverse, stable overseas and alternative investments.
As a result, we have been recognized for financial stability and growth potential, earning an A- and an AA- credit rating in Malaysia and Asia as a whole, based on insurer financial strength from A.M. Best, the international insurance industry rating organization.